The Fair Kitchen charter
Eight promises to every restaurant on FullPlate. If we break one, tell us and we'll fix it in public.
One flat commission.
14% of food value. Published here. Same for a Street Legend and a new cloud kitchen.
No hidden charges.
No long-distance, payment-collection, cancellation or 'sponsored delivery' fees, ever.
Your OTP, your offer.
No discount you fund runs without your one-time PIN. Offers end on the date you agreed. No auto-renewal.
We don't cook.
FullPlate will never run its own kitchens or private-label brands on the app.
Your customers, with their consent.
If a customer opts in, you'll see their first name and how often they order from you.
Earned ranking.
Street Legends and Plate of the Day can't be bought. Promoted cards are labelled and capped at 1 in 6.
A readable payout.
Every deduction, explained in one line. GST on food is ours to pay.
Fair refunds.
If we refund a customer for something that was our rider's fault, we pay, not you.